Privacy Policy

1. Introduction

Welcome to CarWrapHub ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

CarWrapHub is a directory platform that connects vehicle owners with car wrap installers across the United States. We are committed to protecting your privacy and handling your data transparently and responsibly.

By using CarWrapHub, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide to Us

When you request a quote through CarWrapHub, we collect:

• Contact Information: Your name, email address, and phone number
• Location Information: Your city, state, and zip code
• Vehicle Information: Optionally, your vehicle make, model, and year
• Service Preferences: Type of wrap service you're interested in, color preferences, and timeline
• Message Content: Any additional details or questions you include in your quote request

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage:

• Device Information: IP address, browser type and version, operating system, and device type
• Usage Information: Pages viewed, time spent on pages, links clicked, and navigation paths
• Location Data: Approximate geographic location based on IP address
• Referral Information: Referring website or search terms that led you to CarWrapHub

2.3 Information from Third Parties

We collect publicly available business information about car wrap installers from:

• Google Places API: Business names, addresses, phone numbers, hours of operation, photos, and customer reviews
• Business Websites: Certifications, services offered, and additional business details

This information is publicly available and used solely to provide accurate installer listings on our directory.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To Connect You with Installers: We share your quote request information with the installers you select so they can contact you with quotes and availability
• To Provide Our Services: To operate and maintain our directory, process your requests, and improve user experience
• To Communicate with You: To send transactional emails related to your quote requests and respond to your inquiries
• To Improve Our Website: To analyze usage patterns, identify technical issues, and enhance website functionality
• To Ensure Security: To detect, prevent, and address fraud, security issues, and technical problems
• To Comply with Legal Obligations: To respond to legal requests, enforce our terms, and protect our rights

4. How We Share Your Information

We share your information in the following circumstances:

4.1 With Installers You Select

When you submit a quote request, we share your contact information and service preferences with the installers you choose. This enables them to contact you directly with quotes and information about their services.

4.2 With Service Providers

We work with third-party service providers to operate our platform:

• Vercel: Website hosting and deployment (Privacy Policy)
• Supabase: Database and data storage (Privacy Policy)
• Resend: Email delivery service (Privacy Policy)
• Google Places API: Business listing data (Privacy Policy)

4.3 For Legal Reasons

We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 We Do Not Sell Your Information

CarWrapHub does not sell your personal information to third parties. We only share information as described in this Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

5.1 Types of Cookies We Use

5.2 How to Control Cookies

You can control and manage cookies through your browser settings:

• Chrome Cookie Settings
• Firefox Cookie Settings
• Safari Cookie Settings
• Edge Cookie Settings

Note that disabling cookies may affect the functionality of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS protocols
• Secure Storage: Personal data is stored in secure databases with access controls and encryption
• Limited Access: Only authorized personnel have access to personal information
• Regular Monitoring: We monitor our systems for potential security vulnerabilities

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy:

• Quote Requests: We retain quote request data for 90 days unless you request deletion or maintain ongoing communication with installers
• Email Communications: Transactional email records are retained for up to 1 year for customer service purposes
• Analytics Data: When implemented, anonymous usage data will be retained for 26 months (Google Analytics default)
• Installer Listing Data: Publicly sourced business information is retained as long as the business remains active and listed

After the retention period, we securely delete or anonymize your personal information.

8. Your Rights (GDPR - European Users)

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you.

8.2 Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal information.

8.3 Right to Erasure ("Right to be Forgotten")

You have the right to request deletion of your personal information in certain circumstances.

8.4 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

8.5 Right to Object

You have the right to object to our processing of your personal information in certain circumstances.

8.6 Right to Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

Legal Basis for Processing: We process your personal information based on:

• Consent: When you submit a quote request
• Legitimate Interest: To operate our directory and improve our services
• Legal Obligation: To comply with applicable laws and regulations

To exercise any of these rights, please contact us at privacy@carwraphub.com. We will respond within 30 days.

9. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:

9.1 Right to Know

You have the right to request disclosure of:

• The categories and specific pieces of personal information we collect about you
• The categories of sources from which we collect personal information
• The business or commercial purpose for collecting your information
• The categories of third parties with whom we share personal information

9.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., if we need the information to complete a transaction or comply with legal obligations).

9.3 Right to Opt-Out of Sale

We do not sell your personal information. However, when you submit a quote request, we share your information with the installers you select. You can control this by choosing which installers receive your information.

9.4 Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your privacy rights.

9.5 How to Exercise Your Rights

To exercise your California privacy rights, you may:

• Email us at privacy@carwraphub.com
• Use our contact form at carwraphub.com/contact

We will verify your identity before processing your request and respond within 45 days. You may designate an authorized agent to make requests on your behalf.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@carwraphub.com, and we will promptly delete such information.

11. International Data Transfers

CarWrapHub operates in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

By using our services, you consent to the transfer of your information to the United States and acknowledge that data protection laws in the United States may differ from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this page
• For material changes, we will provide prominent notice on our website or send you an email notification
• We encourage you to review this Privacy Policy periodically

Your continued use of our services after changes become effective constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: